Frequently Asked Questions

Everything you need to know about your quip shopping experience.

How can I track the status of my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for new items?

We offer a 30-day return window for most items in their original packaging. Please visit our Returns Portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we currently ship to over 50 countries. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How do I make changes to an order I just placed?

To ensure fast delivery, we process orders quickly. You have a 30-minute window after placement to cancel or modify your order by contacting our support team via live chat.

Are your products covered by a warranty?

Most electronics and durable goods come with a standard one-year manufacturer's warranty against defects. Specific warranty details can be found on each product's page.